khl88 Privacy Policy

1. Introduction

khl88 operates a mobile-first online casino and betting platform for users in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") describes how khl88 ("we", "our", "Platform") collects, uses, stores, and protects your personal information — meaning any information that can directly or indirectly identify you.

By using our website khl88.cam or registering an account, you agree to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our platform and contact our support team.

2. What Information We Collect

khl88 collects various types of information to provide services, ensure security, and meet legal obligations. This information comes from two main sources — what you provide directly, and what is automatically collected while you use the platform.

2.1 Information You Provide Directly

• Full name, date of birth, and national identity details (for identity verification)
• Email address and mobile number (for communication and two-factor verification)
• Password (stored in encrypted form — never visible in plain text)
• Payment details such as bKash, Nagad, Rocket, or Upay account numbers or bank account details
• The content of your communications with customer support
• Information submitted through responsible gaming-related forms (if applicable)

2.2 Automatically Collected Information

• IP address, device type, operating system, and browser version
• Pages visited on the platform, session duration, and navigation paths
• Login time, failed login attempts, and logout time
• Game history, bet amounts, and win/loss records
• Transaction history and amounts
• Information collected through cookies and similar tracking technologies (details in Section 5)

2.3 Information Received from Third Parties

In some cases, we may receive limited information from legitimate third-party service providers for the purpose of identity verification or fraud detection. These third parties are required to comply with strict privacy standards.

3. How Your Information Is Used

khl88 uses your personal information only for the following legitimate purposes. We never use your information for irrelevant or unauthorized purposes.

• Account Management: Completing the registration process, verifying logins, and keeping your account secure.
• Identity Verification (KYC): Confirming your age and identity to meet applicable legal requirements. Our platform is for users aged 21 and above only.
• Financial Transaction Processing: Securely completing deposit and withdrawal requests.
• Customer Support: Resolving your complaints, questions, or issues.
• Security and Fraud Prevention: Detecting unusual transactions or login activity and ensuring cybersecurity.
• Responsible Gaming Compliance: Monitoring risky gaming behaviour and intervening when necessary.
• Bonus and Promotion Management: Providing personalised offers and promotional information (based on your consent).
• Service Improvement: Improving the platform's functionality, user experience, and technical standards.
• Legal Obligations: Responding to legitimate requests from authorities.

4. Sharing Information with Third Parties

khl88 does not sell, rent, or exchange your personal information for commercial purposes. However, information may be shared in the following limited cases as required to operate the service:

4.1 Service Provider Partners

Payment processors, identity verification providers, technology support providers, and cloud hosting providers may access your information for limited and specific purposes. These organisations operate under strict confidentiality agreements.

4.2 Game Providers

Game providers including Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming may receive limited session data necessary only for game operation. They do not receive your personal identity information.

4.3 Legal Obligations

If a court, regulatory body, or law enforcement authority lawfully requests information, khl88 is obligated to provide it in compliance with legal directions. Where possible, we will notify you in advance.

4.4 Business Transfers

In the event of a business acquisition, merger, or asset transfer, your information may be transferred to the new authority. In such cases, we will ensure continuity of this Privacy Policy.

5. Cookies and Similar Tracking Technologies

The khl88 website uses cookies and similar technologies to improve your browsing experience and deliver effective services.

5.1 Types of Cookies We Use

• Essential Cookies: Required to keep login sessions active, manage security tokens, and protect your account. These cannot be declined.
• Functionality Cookies: Used to remember your language preferences, display settings, and favourite games list.
• Analytics Cookies: Used to collect usage statistics for the platform and support service improvement.
• Security Cookies: Used to detect fraudulent activity and bot attacks.

5.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, doing so may limit some features of the platform. Please refer to your browser's help section for more details.

6. Data Protection and Security

khl88 applies industry-standard security technologies and practices to protect your personal and financial information. Our security framework operates across the following layers:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
• Data Encryption at Rest: Stored personal information is kept in encrypted form in the database.
• Two-Factor Authentication (2FA): An additional layer of protection for account logins.
• Firewall and Intrusion Detection: Advanced firewalls are active to prevent unauthorised access.
• Regular Security Audits: Security assessments are conducted regularly by independent expert teams.
• Staff Training: All staff who can access personal information are trained in privacy practices and have signed confidentiality agreements.

7. Data Retention Period

khl88 retains your personal information only for as long as necessary. The retention period depends primarily on the type and purpose of the information:

• Active Account Data: Retained for as long as the account remains active.
• Transaction Records: Retained for a defined period after account closure for financial audit and legal purposes.
• KYC Information: Retained after account closure in accordance with regulatory requirements.
• Customer Support Communications: Retained for a defined period for dispute resolution and service improvement.
• Marketing Consent Records: Retained as evidence even after consent is withdrawn.

Once the need has passed, we delete or anonymise your information using secure methods.

8. Your Data Rights

You have several important rights over your own information. khl88 respects these rights and is committed to upholding them:

8.1 Right of Access

You can find out what information we hold about you and request a copy of it.

8.2 Right to Rectification

If any of your information is incorrect, you can correct it through your account settings or by contacting the support team.

8.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, due to legal obligations, some information may not be possible to delete even upon request.

8.4 Right to Object to Processing

You may object to marketing communications or profiling processing.

8.5 Right to Data Portability

In certain cases, you may request your information in a structured, machine-readable format.

9. Protection of Minors

khl88 provides services only to users aged 21 or above. We do not collect information from minors and do not permit them to open accounts. Age verification during registration is mandatory.

If it is established that information from a minor has been collected by us inadvertently, we will immediately close that account and delete the relevant information. If a parent or guardian suspects their child is using our platform, please contact us immediately.

10. Changes to This Policy

khl88 may update this Privacy Policy from time to time. Before changes take effect, we will notify you in the following ways:

• By displaying a clear notice on the website
• By sending a notification to your registered email (for significant changes)
• Change the "Last Updated" date at the top of the page

If you continue using the platform after the updated policy is published, you will be considered to have accepted the terms of the new policy. We recommend that you review this page regularly.

11. Contact

For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us through the following:

• Live Chat: 24/7 support available in Bengali — use the chat icon on khl88.cam.
• Email: [email protected]

Our support team is available in Bengali 24 hours a day, 7 days a week. We aim to respond to all privacy-related requests as quickly as possible and within a maximum of 30 days.

For more information, visit our FAQ page, Terms & Conditions, and Responsible Gaming page.